Help Centre

Frequently Asked Questions

Everything you need to know about using SealsLog for aviation security seal compliance.

Getting Started
What is SealsLog?▼

SealsLog is a digital security seal tracking system for freight forwarding operations subject to CAA Aviation Security requirements. It replaces paper-based seal logs with a fully auditable digital record of every seal issued, used and returned.

How do I log in?▼

Visit app.sealslog.com in any modern browser. Enter your username or email address and password. If you have access to multiple sites, a site selector will appear.

Tip: Add to your home screen for a full-screen app experience. Once set up in Profile, you can also log in with Face ID or fingerprint.
I've forgotten my password. What do I do?▼

On the login screen tap Forgot password? and enter your registered email address. You will receive an email with a temporary password. You must change this on your next login.

If you don't have an email address on your account, contact your Super User or Org Admin to reset your password manually.
What are the different user roles?▼
  • Standard User — book seals out and in, manage drivers, register stock, view records
  • Super User — everything Standard can do, plus create Standard User accounts
  • Org Admin — manages all users and sites, archive and broken seals report, amend closed records
  • Platform Admin — full access across all organisations
Booking Out Seals
How do I book seals out to a driver?▼

From the Daily Log tap + Book Out Seals. Select the driver, date of use and reason. Tap seal numbers from the inventory to select them. The driver signs on screen. Tap Confirm Book Out when done.

Tip: Use the filter box to search by seal number in large inventories.
What print pages are generated?▼
  • Page 1 — CAA Security Audit Record with driver e-signature. Stays in the office.
  • Page 2 — Departing Vehicle Checks sheet. Travels with the driver (selected reasons only).
  • Page 3 — Airline Manifest. ATF sites only.
The driver I need isn't in the list. What do I do?▼

Go to Admin → Drivers → + Add Driver. Enter the full name and employee ID. They appear in the booking dropdown immediately. ATF and SETSP share a driver pool.

Booking Seals Back In
How does the book-in process work?▼

Go to Outstanding and tap Book In on the relevant record. Each seal is shown as a tile:

  • Tap once — green ✓ = returned intact, goes back to stock
  • Tap twice — red ! = broken pending. An inline comment box appears — enter the reason and tap Confirm
  • Leave unticked — used or missing

Complete the process and tap Confirm Return.

I ticked the wrong status — can I fix it?▼

Yes. Expand the closed record on the Daily Log and tap ✎ Amend. A mandatory amendment note is required. You can also change the driver name with a mandatory reason. All changes are permanently logged in the audit trail.

Broken Seals
What happens when I mark a seal as broken?▼

During book-in, tap a seal tile twice to enter broken-pending state. An inline comment box appears below — enter a description and tap Confirm Broken. The seal is permanently flagged as broken and does not return to stock.

Where can I see the broken seals report?▼

Go to Admin → ⚠ Broken Seals. This generates a printable report of all broken seals for your site, including seal number, record reference, driver, date and the mandatory broken comment.

Seal Stock
How do I register a new box of seals?▼

Go to Seal Stock → + Register New Box. Enter the seal range and quantity. A unique Box ID is auto-generated and a printable Zebra label ticket with QR code is produced — attach it to the physical box.

Large boxes take a few seconds to process. A progress bar is shown — do not close the window.
Can I see individual seals in a box?▼

Yes. Click any row in Seal Stock to expand it. Each seal is colour-coded: green = in stock, yellow = issued, red ⚠ = broken, grey strikethrough = used.

Admin & Users
How do I create a new user?▼

Go to Admin → Users → + Add User. Enter the username, display name, email address, role and site. A welcome email with login credentials is sent automatically. The user must change their password on first login.

How do I give a user access to multiple sites?▼

In Admin → Users, click ⚙ Sites on the user. Tick the sites you want them to access. When they log in the site picker will show all permitted sites.

Can users log in with biometrics?▼

Yes. In Profile, tap Set up Face ID / Fingerprint login. Once registered, a biometric button appears on the login screen — one tap to sign in with Face ID, Touch ID or fingerprint. Works on iOS, Android, Mac and Windows Hello.

CAA Compliance
Can the audit log be edited or deleted?▼

No. The audit log is append-only and cannot be modified or deleted by any user. When records are amended, both the original and the amendment are preserved with full timestamps and usernames.

Can I export audit records as a PDF?▼

Yes. Go to Admin → Audit Log, select a date range, then click Export PDF. The report includes a cover page with compliance badges, summary statistics, and the full audit trail grouped by date — formatted for CAA inspection.

Technical
What browsers does SealsLog support?▼

Chrome, Firefox, Safari and Edge. Install as an app from the browser for the best experience — works on iOS, Android, Windows and Mac.

Does it update in real time?▼

Yes. SealsLog uses Supabase real-time subscriptions. When one user books out or returns seals, the daily log on all other logged-in devices updates automatically within about one second. A green dot in the topbar shows the live connection status.

Is my data secure?▼
  • HTTPS encryption for all data in transit
  • bcrypt password hashing — passwords never stored in plain text
  • Server-side password verification — credentials never leave the server
  • Supabase PostgreSQL with Row Level Security
  • WebAuthn passkey support — biometric login with no password transmitted

Still need help?

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